Refund & Cancellation Policy

Last updated: June 30, 2025

1. General Policy

At ProViska, we aim to ensure your complete satisfaction with our products and services. If you are not entirely happy with your purchase, we’re here to help. This policy outlines your rights and our procedures for refunds and cancellations.

2. Cancellation Window

You have the right to cancel your purchase within 14 days of completing the transaction, unless one of the exceptions listed below applies. No justification is required to cancel within this period.

To cancel, please contact us at support@proviska.com with your order details before the 14-day period expires.

3. Refund Eligibility

Refunds may be granted under the following conditions:

The cancellation request is made within 14 days of purchase
The product or service has not been used or accessed in a substantial way
The purchase was made directly from ProViska or an authorized platform

4. Exceptions

Refunds and cancellations are not available in the following cases:

Digital content or services that have been downloaded, streamed, or accessed
Subscription renewals (only the initial subscription is refundable)
Custom or enterprise plans already activated

5. Subscription Terms

Our subscriptions renew automatically unless cancelled before the renewal date. You may cancel your subscription at any time by contacting us at least 48 hours before the next billing cycle. Refunds are not issued for unused time after renewal.

6. Refund Process

If your refund is approved, it will be processed within 14 days using the original payment method. No fees will be applied to the refund.

7. Model Cancellation Form

You may optionally use the form below to cancel your purchase:

To: ProViska Support
Subject: Refund / Cancellation Request

I hereby request to cancel my order for the following product(s):

Product/Service Name: ______________________
Order Date: ________________________________
Name: _____________________________________
Email: _____________________________________
Reason (optional): ___________________________

Date: ______________

8. Questions & Contact

For any refund or billing-related questions, please contact our team at support@proviska.com.

This policy applies to all purchases made through ProViska.com and its official sales channels. We reserve the right to update this policy without prior notice.